+ Are you offering in-office appointments?

Yes- we offer the option of attending sessions in-office at our Woodbridge, CT location or through telehealth anywhere in Connecticut or New York.

If we believe it is necessary, we may determine that we return to masking in-office, or convert all sessions to telehealth for everyone’s well-being.

+ Do you offer family counseling?

No, I don’t. My philosophy is that by working with teens directly, they can build their confidence by learning to use and communicate the skills they find helpful without using me as their therapist to interpret.

That doesn’t mean we ignore parents. For individual counseling clients under 18, we've created 3 options to make it easy to stay connected with parents during their child's care:

1. Every three months, we invite parents to share their observations by completing a Treatment Progress Report for their child.
2. A complimentary 20-minute call with Mallory for any questions or updates you may need.
3. A comprehensive 45-minute session, which can be in-office or via telehealth, with or without your teen, to discuss treatment goals and progress in detail.

+ Does my Teen complete the Phone Screening Call?

No- Only the parent is required to be on this call unless your child is 18+. Then they need to be on the for legal + ethical consent purposes.

While it’s best to let your teen know that you’ll be calling for counseling services on their behalf, this call needs to be completed by a parent/legal guardian who can consent to treatment since we will be reviewing things like financial and time investments with you.

That being said, we know how scary phone calls can be for our younger people, so if they are 18+, we welcome a parent to be present or nearby to assist with this call.

+ Do you offer group therapy?

Group therapy is something we're very passionate about! It's a powerful way to share experiences and grow together. While we don't have any active groups running right now, we'd love to keep you in the loop. Just let us know you're interested, and we'll add you to our interest list. You'll be the first to hear when we start up again.

+ Why can't I use my insurance?

Mallory is an Out-of-Network therapy provider, which means we don’t accept insurance as payment directly. This doesn’t mean you can’t utilize your insurance at all; it just means that session fees are due upfront and that you can file for out-of-network reimbursement with your insurance company.

**These work similar to rebates** where you pay for the full price at the store, then you submit a copy of your receipt and rebate form and the manufacturer sends you a rebate check or gift card. With insurance, the rebate + receipt is called an “insurance superbill.”

**→ We highly recommend that you contact the Member Services number on the back of your insurance card to inquire about your options.** To make it simple, click here and we can send you a cheat sheet we created so you can gather the correct information. If you do not have out-of-network benefits with your insurance company, ask them if you may be eligible for an out-of-network exception, or single case agreement with you.

+ What if I see someone I know?

We live in a big world and sometimes we never know who we could end up seeing. Heck- I ran into someone from high school on a trip to Cancún once! For many, it can be a comfort to see a familiar face and know they are not alone. Though if you or your child does run into someone they know, and doesn’t feel comfortable with this, please let Mallory know ASAP and we will make every reasonable effort to make the proper changes to be sure your teen is comfortable.

+ Are There Ever Any Discounts or Specials?

Mental health therapy is a medical service, which means we are not able to run specials or discounts like other service providers. When you sign up for counseling, you are agreeing that you are financially willing and able to invest in this program by choice and that by so doing, you are not incurring any economic hardship in any way. It is important that we provide equitable care and services to all of my clients. In order to keep session rates affordable as a solo practitioner, there is no sliding scale offer.

+ How much are therapy sessions?

You can find all of our current rates for counseling sessions at this link.