“Hey, I just met you. And this is crazy…
But here’s my number,
So call me,
maybe!
-Carly Rae Jepsen”
- Mallory Grimste, LCSW
All kidding aside… here is how to contact us so we can get you started:
Before we meet, we want to talk on the phone to make sure we’re all on the same page about what you can expect before you start your counseling journey together.
It’s Simple As 1, 2, 3!
→ STEP 1: Read the FAQs below
→ STEP 2: Select a day/time for your free 15-minute phone screening*
→ STEP 3: Complete your phone screening - we’ll call you.
*Phone Screenings Are Required for all New + Returning Clients last seen over one month ago.
→ If you’re an active, current client and wish to schedule a session, please log into the Client Portal to request an appointment here: mallorygrimste.com/client-portal
I wanna hear all about YOU! but first, read this:
You’re not the only one with questions…
Your time is valuable + we want to make sure you’re linking up with the right help you need, which is why we recommend you read the answers to these commonly asked questions before booking your phone screening.
Just click the questions below to see the answers to these frequently asked questions.
** + Are you offering in-office appointments?**
Yes- we offer the option of attending sessions in-office or through telehealth.
If we believe it is necessary, we may determine that we return to masking in-office, or convert all sessions to telehealth for everyone’s well-being.
** + Do you offer family counseling?**
No, I don’t. My philosophy is that by working with teens directly, they can build their confidence by learning to use and communicate the skills they find helpful without using me as their therapist to interpret.
That doesn’t mean we ignore parents. For individual counseling clients under 18, we've created 3 options to make it easy to stay connected with parents during their child's care:
- Every three months, we invite parents to share their observations by completing a Treatment Progress Report for their child.
- A complimentary 20-minute call with Mallory for any questions or updates you may need.
- A comprehensive 45-minute session, which can be in-office or via telehealth, with or without your teen, to discuss treatment goals and progress in detail.
** + Does my Teen complete the Phone Screening Call?**
No- Only the parent is required to be on this call unless your child is 18+. Then they need to be on the for legal + ethical consent purposes.
While it’s best to let your teen know that you’ll be calling for counseling services on their behalf, this call needs to be completed by a parent/legal guardian who can consent to treatment since we will be reviewing things like financial and time investments with you.
That being said, we know how scary phone calls can be for our younger people, so if they are 18+, we welcome a parent to be present or nearby to assist with this call.
** + Do you offer group therapy?**
Group therapy is something we're very passionate about! It's a powerful way to share experiences and grow together. While we don't have any active groups running right now, we'd love to keep you in the loop. Just let us know you're interested, and we'll add you to our interest list. You'll be the first to hear when we start up again.
** + Why can't I use my insurance?**
Mallory is an Out-of-Network therapy provider, which means we don’t accept insurance as payment directly. This doesn’t mean you can’t utilize your insurance at all; it just means that session fees are due upfront and that you can file for out-of-network reimbursement with your insurance company.
**These work similar to rebates** where you pay for the full price at the store, then you submit a copy of your receipt and rebate form and the manufacturer sends you a rebate check or gift card. With insurance, the rebate + receipt is called an “insurance superbill.”
**→ We highly recommend that you contact the Member Services number on the back of your insurance card to inquire about your options.** To make it simple, click here and we can send you a cheat sheet we created so you can gather the correct information. If you do not have out-of-network benefits with your insurance company, ask them if you may be eligible for an out-of-network exception, or single case agreement with you.
** + What if I see someone I know?**
We live in a big world and sometimes we never know who we could end up seeing. Heck- I ran into someone from high school on a trip to Cancún once! For many, it can be a comfort to see a familiar face and know they are not alone. Though if you or your child does run into someone they know, and doesn’t feel comfortable with this, please let Mallory know ASAP and we will make every reasonable effort to make the proper changes to be sure your teen is comfortable.
** + Are There Ever Any Discounts or Specials?**
Mental health therapy is a medical service, which means we are not able to run specials or discounts like other service providers. When you sign up for counseling, you are agreeing that you are financially willing and able to invest in this program by choice and that by so doing, you are not incurring any economic hardship in any way. It is important that we provide equitable care and services to all of my clients. In order to keep session rates affordable as a solo practitioner, there is no sliding scale offer.
** + How much are therapy sessions?**
You can find all of our current rates for counseling sessions at this link.
** + I already know I want to work with Mallory- Can I skip the Phone Screen Call + book my appointment?**
Sweet! But nope- Completing Phone Screens allows us the opportunity to review logistical concerns to make sure how we work fits with what the potential client needs before scheduling a full Client Assessment with Mallory. We found when we make exceptions things get messy and we want your expectations to be clear from the start.
Let’s Get This Therapy Party Started! 🎉
Choose the time that works best for your Phone Screening call.
We’ll call you at the time you select.
What comes next?
A team member will call you for your Phone Screening to review the logistics of how we work so you can know what to expect. If that works for you then you’ll then be invited to complete some prework in our Client Portal and schedule your face-to-face Client Assessment with Mallory Grimste, LCSW where you’ll collaboratively decide together whether counseling is the next step that would serve you and/or your teen best.
Still Nervous About Starting Therapy?
Share this video with your teen about what they can expect from that first appointment and beyond:
Got a question about something else?
You can email us at help@mallorygrimste.com. You’ll hear back from us within 24-48 hours, Monday through Friday.
If you’re looking to schedule a media interview or to discuss a potential collaboration or sponsorship- send those over, too. I love spreading the word that therapy is cool!
We do not accept interview requests, collaborations, or sponsorships that do not align with our mission and values as an inclusive mental health professional.
Looking for something else to do while you wait?
With a video library of 300+ videos, you can get to know Mallory’s therapy style by checking out these latest posts:
OFFICE HOURS
We are open Monday through Friday, by appointment.
Please know that we do our best to respond to all messages within 1-2 business days, Monday-Thursday.
If you do not hear from us within this timeframe, please reach out again to be sure we received your message.
If this is an Emergency, please call 911 or go to your nearest Emergency Department and then continue to contact me.
